Gold Vintage Ponytail Holders

Frequently Asked Questions

Do you accept returns/exchanges?

The short answer is no, however refunds and exchanges will be handled on a case-by-case basis. You will be responsible for paying for your own non-refundable shipping costs for returning and receiving your item. We do not give refunds or exchanges due to color issues, size, wear and tear, jewelry damage after arrival, or if you just simply "don't like it". Please see "Care Instructions" for information on how to properly care for your vintage items.
If you have any questions about an item, please contact us BEFORE ordering, to insure the item is as you expected when it arrives. We try to list the details of every item, but encourage you to look at any pictures as well, and let us know if you have any questions.

Do you ship outside the U.S.?

At this time we are only able to ship to the U.S. Please check back often if you are not in the U.S., as we are hoping to add international shipping in the future.

Do you combine shipping costs if I want more than one item?

Yes! If you are interested in purchasing multiple items, I DO combine shipping! Etsy should automatically combine these costs at checkout however, if you notice that the shipping is double what you would normally pay, please contact me, and I will create a custom listing for you.

Can I see a photo of the item being worn?

We generally do not try on or wear the pieces for photographs, because they are previously unworn to begin with. Some people might feel it is unsanitary to purchase previously worn jewelry (earrings mainly). We do have some mannequin displays that allow us to show what it would look similar to while being worn. Please look at the measurements in the listing description to determine the sizes of each piece, and as always, please let us know if you have any questions about an item before purchasing.

Care instructions

Store jewelry at room temperature in a dry place.

• Excess moisture or heat can cause damage.
• Never immerse your jewelry in water.
• For best results, store each piece separately in a plastic zip bag.
• To clean your jewelry, use a soft cloth, such as a silver cleaning cloth.

Gold plated and silver plated items will not retain their color with prolonged daily wear.

If your jewelry breaks, we are happy to provide simple instructions and suggestions on how to repair a piece, if it is possible.

Vintage jewelry is often brittle from being stored for decades, but with proper care and handling, your jewelry will last for decades to come.